Complaint


Please use this form to submit your complaint. Your feedback helps us address issues quickly and improve our services.

 

Phone
(0791001007) + (064001007)
Email Address
info@zamzamex.com

Head Office :

Amman-Wasfi Al Tall (Gardens) St. Building 142

Get In Touch

We are committed to providing you with the highest standard of service. We invite you to share your feedback, suggestions, or concerns through this form, enabling us to continuously refine our operations and enhance your experience with Zamzam Exchange.

  • Our complaints unit team will contact you to confirm receipt of your complaint and provide you with a reference number.
  • You have the right to follow up within a maximum of 10 business days from the date of submitting the complaint.
  • We are committed to processing your complaint and responding to you within 30 business days from the date of confirmation of its receipt.
  • If you are not satisfied with the response, you have the right to submit a complaint to the Financial Consumer Protection Unit at the Central Bank of Jordan by calling 0096264630301 ext. 1515 / 1113, or pursue legal action.